Privacy policy

Last updated: 22-04-2024

This Privacy Policy describes how Livaro (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.livaro-clothing.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment and fulfill your orders.
Third-party tracking technologies such as pixels, web beacons, and cookies when you visit our Site or interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor for any third party's policies or practices.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to process payments, fulfill orders, send account and transaction notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
Marketing and Advertising. We use your personal information to send marketing and promotional communications by email, text, or post, and to show you relevant advertisements on our Site and other platforms.
Security and Fraud Prevention. We use your personal information to detect and take action against fraudulent, illegal, or malicious activity.
Communicating with You. We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction with the Services. We may also permit third-party service providers to use Cookies on our Site.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that blocking Cookies may impact your user experience and the functionality of certain features.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

With vendors or third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.
When you direct or consent to disclosure, such as to ship products or through social media integrations.
With our affiliates or within our corporate group.
In connection with a business transaction, to comply with legal obligations, enforce terms of service, or protect our rights and the rights of our users.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. Content you submit to public areas of the Services will be publicly accessible. We are not responsible for the privacy or security of any information you choose to make publicly available.

Third Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. We encourage you to review their policies before providing any personal information.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security system is completely impenetrable. How long we retain your personal information depends on factors such as maintaining your account, providing the Services, and complying with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access / Know — Request access to the personal information we hold about you.
Right to Delete — Request deletion of your personal information.
Right to Correct — Request correction of inaccurate information.
Right of Portability — Receive a copy of your data and request its transfer to a third party.
Restriction of Processing — Ask us to stop or restrict processing of your data.
Withdrawal of Consent — Withdraw consent where processing is based on consent.
Appeal — Appeal our decision if we decline your request.
Managing Communication Preferences — Opt out of promotional emails at any time via the unsubscribe link.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside of your country of residence, including in the United States. Where we transfer personal information out of Europe, we will rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: Info@livaro-clothing.com